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ACTEVOAI, powered by Arivons

AI-Powered Business Communication & Workflow Automation

Your Intelligent Business Communication Agent.

Don’t Just Manage Your Emails. Put Them to Work.

ACTEVOAI transforms everyday business communication into intelligent, automated workflows. From understanding customer enquiries and processing documents to preparing quotations, contacting suppliers, integrating with ERP systems and managing business activities, ACTEVOAI helps organisations automate routine operations and make faster, informed decisions.

Incoming email

1 attachment

Quotation request — 100 units

“Please quote 100 units of Industrial Valve V-400, delivered to Dubai within three weeks. Specification attached.”

Understand

Intent
Quotation request
Product
Valve V-400
Quantity
100 units
Delivery
Dubai, 3 weeks

Execute & track

  • Checked ERP pricing & stockDone
  • Requested supplier pricingDone
  • Drafted customer quotationDone
  • Awaiting sales manager approvalPending
Illustrative example of how ACTEVOAI turns one email into tracked business actions.

More than an email parser

From Email to Business Action.

Reading emails and extracting data from documents are only the starting point. ACTEVOAI understands what each message is asking for, responds to customers, prepares quotations, communicates with suppliers, works with your enterprise systems and tracks every activity through to its outcome.

Automating email-driven work across

  • Sales
  • Customer Service
  • Procurement
  • Operations
  • Administration

Core capabilities

One Agent. Six Capability Areas.

Each capability works on its own, and together they connect a business email to the work it triggers, all the way through to a tracked outcome.

01

Intelligent Email Processing

Turn unstructured emails and attachments into structured, validated business data.

  • Read and understand incoming emails
  • Classify and prioritise messages
  • Process email body content and attachments
  • Extract information from PDFs and images using OCR
  • Identify customers, products, part numbers and quantities
  • Validate and organise extracted information

02

Automated Customer Responses

Answer routine enquiries from approved knowledge, and route the rest to your team.

  • Understand incoming customer questions
  • Retrieve answers from configured business knowledge sources
  • Prepare contextual responses
  • Respond automatically to routine, pre-approved enquiries
  • Route complex or uncertain enquiries to employees
  • Maintain conversation history

03

Intelligent Quotation Management

From a customer's request to an approved quotation, with pricing rules applied.

  • Interpret customer quotation requests
  • Identify products, quantities and delivery requirements
  • Retrieve product and pricing information from connected systems
  • Prepare quotation drafts using configurable pricing rules
  • Route quotations for approval when required
  • Send approved quotations and track follow-ups

04

Intelligent Supplier Communication

Request, collect and compare supplier quotations without the email chase.

  • Identify suppliers relevant to a requirement
  • Send requests for quotation (RFQs) automatically
  • Enquire about availability, pricing and delivery timelines
  • Collect, extract and compare supplier pricing
  • Follow up on pending supplier responses
  • Consolidate supplier information for purchasing decisions

05

Business Workflow Automation

Convert conversations into tracked tasks that move across departments.

  • Convert email conversations into actionable tasks
  • Track customer enquiries and supplier requests
  • Monitor pending activities
  • Send reminders, follow-ups and escalations
  • Maintain complete communication and activity history
  • Support configurable workflows across departments

06

Reporting & Business Intelligence

See what is arriving, what is pending and how fast work is moving.

  • Dashboard for email processing and business activities
  • Customer enquiry and quotation tracking
  • Supplier response tracking
  • Pending activities and turnaround times
  • Workflow performance
  • Management reports and operational insights

ERP & enterprise integration

Connected to Your Business. Integrated with Your ERP.

ACTEVOAI connects business communication with the enterprise systems that run your organisation. Retrieve customer information, check inventory, access product pricing, prepare sales orders, coordinate procurement activities and automate authorised business processes through connected systems.

Integration architecture

  1. Customer & Supplier Emails

    Messages, attachments, scanned documents

  2. ACTEVOAI

    1. ACTEVOAI AI Intelligence Engine

      Understand, classify, extract, validate

    2. Business Workflow Engine

      Tasks, rules, approvals, follow-ups

    3. Enterprise Integration & Connector Layer

      APIs and configurable adapters

  3. ERP · CRM · Inventory · Procurement

    And other business systems

Conceptual architecture: ACTEVOAI sits between business communication and the enterprise systems that run the organisation.

ERP connectors

ACTEVOAI is ERP-agnostic, built on a connector-based architecture. Connector availability depends on the ERP product, version, deployment model and the APIs it exposes, so the integration approach for your environment is confirmed during discovery.

  • SAP ERP / SAP S/4HANAPlanned connector
  • SAP Business OnePlanned connector
  • Oracle ERP / Oracle Fusion CloudPlanned connector
  • Microsoft Dynamics 365Planned connector
  • OdooPlanned connector
  • Other ERPs via configurable APIs and adaptersIntegration method

Other enterprise integrations

  • CRM platforms
  • Email platforms
  • Inventory management systems
  • Product catalogues
  • Pricing databases
  • Supplier systems
  • Document management systems

What ACTEVOAI can do through a connected ERP

  1. 01Retrieve customer information and transaction history
  2. 02Retrieve product catalogues and descriptions
  3. 03Check inventory and product availability
  4. 04Retrieve pricing and commercial information
  5. 05Prepare customer quotations
  6. 06Create sales orders after authorisation
  7. 07Retrieve supplier and procurement information
  8. 08Send supplier RFQs
  9. 09Compare supplier quotations
  10. 10Prepare purchase orders for approval
  11. 11Process supplier invoices and support purchase-order matching
  12. 12Retrieve order and delivery status for customer enquiries

End-to-end workflow

One Email. A Complete Quotation Process.

An illustrative scenario: a customer emails asking for a quotation for 100 units of a product. Here is how ACTEVOAI takes it from inbox to tracked follow-up.

  1. 1Customer

    Email received

    A customer requests a quotation for 100 units.

  2. 2ACTEVOAI

    Request understood

    Product, quantity and delivery requirements are extracted.

  3. 3ERP

    ERP checked

    Product details, pricing and inventory are retrieved.

  4. 4Suppliers

    Suppliers contacted

    RFQs go to selected suppliers when supplier pricing is needed.

    Conditional

  5. 5ACTEVOAI

    Responses compared

    Supplier quotations are collected and compared.

  6. 6ACTEVOAI

    Quotation prepared

    A customer quotation is drafted using your pricing rules.

  7. 7Approver

    Approval

    The quotation is submitted for review when required.

    Approval gate

  8. 8ACTEVOAI

    Quotation sent

    Once approved, ACTEVOAI sends the quotation to the customer.

  9. 9Customer

    Response tracked

    Replies are tracked and follow-ups are managed.

Automation, security & approval

Automate the Work. Keep Control of the Decisions.

You decide what ACTEVOAI completes on its own, what it prepares for approval and what it escalates. Important business commitments stay with your people.

Level 1

Automatic execution

Routine work ACTEVOAI completes on its own, within the rules you configure.

  • Routine enquiries
  • Pre-approved responses
  • Standard information requests
  • Configured follow-ups

Level 2

Human review & approval

ACTEVOAI prepares the work; a person approves it before it leaves.

  • Commercial quotations
  • Pricing commitments
  • Purchase orders
  • Important supplier communications
  • Financial or contractual commitments

Level 3

Escalation

Anything that needs judgement goes to the right person, with context.

  • Unusual requests
  • Uncertain information
  • Conflicting data
  • Exceptions requiring human judgement

Why ACTEVOAI

Faster. Safer. Repeatable. Traceable.

Faster

Reduce manual email handling and response times.

Safer

Apply validation, approval controls and consistent business rules.

Repeatable

Standardise routine communications and business processes.

Traceable

Maintain visibility into conversations, actions and outcomes.

Arivons supports organisations in configuring and integrating ACTEVOAI through its Implementation & Integration services.

Schedule a product demo

Turn Every Business Email Into an Opportunity to Automate.

Let ACTEVOAI handle routine communication, customer enquiries, quotations, supplier interactions and business workflows while your team focuses on decisions that matter.

Related: All solutions · FlowCD